Refund Policy

1. Introduction

At BlueAngelHost, we prioritize customer satisfaction by providing high-quality hosting services. However, we understand that there may be situations where refunds are requested. This Refund Policy outlines the terms, conditions, and eligibility criteria for refunds on our hosting services.

2. Money-back Guarantee

2.1 Offshore VPS Hosting

We offer a 7-day money-back guarantee for all VPS Hosting services. Refunds exclude the cost of third-party licenses such as cPanel, Softaculous, or Litespeed, which are non-refundable under any circumstances.

2.2 Offshore Managed VPS

Managed VPS Hosting plans are covered by a 7-day money-back guarantee, subject to a $10 USD deduction to cover setup costs. Refunds do not apply to add-on licenses such as Litespeed.

2.3 Offshore Dedicated Servers

Refunds are not available for monthly Dedicated Hosting plans. For longer-term plans (Quarterly, Semi-Annually, and Annually), refunds for unused months may be issued. Refunds are available if a hardware or network failure, caused by us, renders your server unavailable for more than 72 hours. Third-party license costs are excluded from refunds.

2.4 Domain Registration and Transfers

Due to the nature of these services, refunds are not available for domain registration, transfer, or renewal fees.

3. Cancellations and Refunds

3.1 Cancellation Process

If you are unsatisfied with our services, you can request cancellation within 7 days. To cancel, provide written notice by:

• Submitting a ticket through the Client Area.
• Sending an email to support@blueangelhost.com with the subject line "Cancellation and Refund."

Once we receive your cancellation request, it will be processed within 24 hours. A confirmation email will be sent upon cancellation and refund approval.

3.2 Important Notes

No refunds are issued for services used in illegal activities, such as:

• Bulk mailing or email marketing.
• Spamming, phishing, or fraud.
• DDOS attacks, hacking, or malicious activities.

4. Termination Policy

We may terminate your services, without prior notice, for any of the following reasons:

• Non-payment of fees.
• Violations of this Agreement or applicable policies.
• Activities that harm BlueAngelHost or its users (e.g., spamming, brute force attacks, DDOS attacks).

Upon termination, no refunds are provided for advance payments. All user data, content, and websites are permanently deleted without backup.

5. Changes to This Policy

BlueAngelHost reserves the right to amend or modify this Refund Policy at any time. Updates will be posted on our website, and significant changes will be communicated via email.

6. Contact Us

If you have questions about this Refund Policy or need assistance, contact us:

Email: support@blueangelhost.com
Support Portal: Submit a Ticket